SHIPPING POLICY
Our shipping policy outlines the procedures and expectations regarding the delivery of your orders. Here are the key points:
1. Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
2. Shipping Methods:
- We collaborate with DHL and FedEx for our shipping services. Standard shipping typically requires 8-10 business days for delivery, though shipping times may vary depending on the destination.
3. Tracking Information:
- Once your order has been shipped, you will receive a tracking number via email to monitor the status and location of your package.
4. Shipping Rates:
- Shipping rates are calculated based on factors such as package weight, destination, and selected shipping method.
- Free shipping may be available for orders exceeding a certain value, as specified in promotional offers or during checkout.
5. Address Accuracy:
- It is essential to provide accurate shipping information to ensure timely delivery. We are not liable for delays or misdelivery due to incorrect addresses provided by customers.
6. Customs and Duties:
- For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient.
7. Shipping Restrictions:
- Certain items may be subject to shipping restrictions based on size, weight, or regulatory limitations. We will notify you if any restrictions apply to your order.
8. Lost or Damaged Packages:
- In the rare event of a lost or damaged package, please contact our customer support team immediately for assistance in resolving the issue.
By placing an order with us, you agree to abide by our shipping policy. If you have any questions or require further clarification, please don't hesitate to reach out to us.