Triskel Eyewear - Return Policy

RETURN POLICY

Our return policy is designed to ensure your satisfaction with every purchase. Please review the following guidelines for returning items:

1. Eligibility:

    • To qualify for a return, the item must be in its original condition, unused, and with all tags and packaging intact.
    • Customized items are not eligible for return unless there is a defect in materials or workmanship.
    • Returns must be initiated within 60 days from the date of delivery.

    ​

2. Return Process:

    • If you wish to return an item, please contact our customer support team at support@triskel-eyewear.com to initiate the return process.
    • Provide your order number, reason for return, and any relevant details to assist us in processing your request.
    • Upon approval, you will receive instructions on how to return the item.

    ​

3. Refunds:

    • Once we receive and inspect the returned item, we will notify you of the status of your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 10 business days for the refund to be processed and reflected in your account, excluding any bank processing times.

    ​

4. Return Shipping:

    • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping method and retaining proof of postage for your records.

    ​

5. Exchanges:

    • Unfortunately, we do not offer exchanges at this time. You may return the item for a refund and place a new order for the desired item.

    ​

6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance. We will provide a replacement or refund, depending on the circumstances.

    ​

7. Non-Returnable Items:

    • Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly indicated on our website.

    ​

8. Final Sale Items:

    • Items marked as "final sale" are not eligible for return or exchange unless they arrive damaged or defective.

​

By making a purchase from our store, you agree to abide by the terms of our return policy. If you have any questions or concerns, please don't hesitate to contact us for assistance.